Privacy Policy

Effective Date: 12/03/26

Bankier Blinds (“we”, “us”, “our”) operates https://bankierblinds.com (the “Website”).

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quote, book a survey, or communicate with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Bankier Blinds
Email: [email protected]
Website: https://bankierblinds.com

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect the following personal data:

Name

Email address

Phone number

Address or postcode

Property details relevant to your enquiry

Information provided during home surveys

Messages sent via contact forms, WhatsApp, Facebook or Instagram

Technical data such as IP address, browser type, device type and pages visited

3. How We Collect Your Data

We collect personal data when you:

Submit a quote or contact form

Book a home survey

Contact us via phone, email or WhatsApp

Send us a direct message via Facebook or Instagram

Interact with our advertisements

Provide consent through our cookie banner

4. How We Use Your Data

We use your data to:

Provide quotes and services

Conduct home surveys

Respond to enquiries

Follow up on quotes

Manage customer relationships

Improve our website and services

Measure advertising performance

Comply with legal obligations

5. Advertising & Remarketing

We use third-party advertising services to promote our business and measure ad performance.

Google Services

We use Google Analytics, Google Ads and Google Remarketing.

These services may use cookies, device identifiers and similar technologies to:

Measure advertising effectiveness

Show relevant advertisements to users who previously visited our website

Analyse website traffic

Google may collect information such as:

IP address

Browser type

Device information

Pages visited

Interaction with advertisements

You can manage or opt out of personalised Google advertising here:
https://adssettings.google.com

You can learn how Google uses data here:
https://policies.google.com/technologies/ads

Meta (Facebook & Instagram)

We use the Meta Pixel to measure advertising performance and show relevant advertisements on Facebook and Instagram.

Meta may:

Collect data about your interaction with our website

Combine it with information associated with your Meta account

Use it to personalise advertisements

You can manage your advertising preferences here:
https://www.facebook.com/adpreferences

More information about Meta’s data practices is available at:
https://www.facebook.com/privacy/policy/

6. Cookies

We use cookies for:

Essential website functionality

Analytics

Advertising and remarketing

Non-essential cookies (analytics and marketing cookies) are only activated after you provide consent through our cookie banner powered by CookieYes.

You may withdraw or manage your cookie preferences at any time.

For more information, please see our Cookie Policy.

7. Marketing & Follow-Up Communications

If you request a quote or home survey, we may contact you by:

Phone

Email

WhatsApp

Social media direct message

These communications relate to your original enquiry.

Where we send promotional communications (such as special offers), we will only do so where we have appropriate consent or where permitted under applicable marketing laws.

You may opt out at any time by:

Replying STOP to WhatsApp messages

Clicking unsubscribe in marketing emails

Contacting us directly

8. AI-Assisted Communications

We may use automated systems, including an AI-powered virtual assistant (“Jessica”), to assist in responding to enquiries and sending follow-up messages.

You may request human assistance at any time.

9. Social Media Communications

If you contact us via Facebook or Instagram, we may receive personal information including your name, profile information and message content.

We use this information to respond to your enquiry and may store relevant details in our customer management system for service or follow-up purposes.

Social media platforms operate under their own privacy policies, and we encourage you to review them separately.

10. Legal Basis for Processing

We process personal data under the following lawful bases:

Consent – for cookies and marketing communications

Contract – to provide quotes and services

Legitimate interest – to improve services and follow up on enquiries

Legal obligation – where required by law

11. Data Storage & Retention

We store personal data securely within our customer relationship management system.

We retain enquiry data for up to 24 months unless deletion is requested sooner or retention is required for legal reasons.

We do not sell your personal data.

12. Data Sharing

We may share personal data with trusted third-party providers including:

Website hosting providers

Advertising platforms (such as Google and Meta)

CRM providers

IT and communication service providers

All third parties process personal data under appropriate contractual safeguards.

13. International Transfers

Some service providers may process data outside the United Kingdom.

Where this occurs, appropriate safeguards are in place in accordance with UK data protection law.

14. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction

Request deletion

Restrict processing

Object to processing

Request data portability

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact:
[email protected]

15. Data Security

We implement appropriate technical and organisational measures to protect your personal data.

However, no method of internet transmission or storage is completely secure.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated effective date.

17. Contact Us

If you have any questions about this Privacy Policy:

Email: [email protected]
Website: https://bankierblinds.com